Most of our products are custom made for you, handcrafted and typically ship within 2-4 weeks.

When shipping your order, we will send a confirmation email with your tracking number to confirm that your order has been accepted. For the latest on your delivery, please refer to the tracking number included in your shipping confirmation email. Alternatively, if you have a registered account with Cutjewelry, you can find this information in ‘My Account’:

• Sign into ‘My Account’.
• Click on the ‘My Orders’ section.
• If the order status is ‘Complete’ click on ‘View Order’ for the tracking information.

An estimated shipping time for your order will be available to view on the checkout page before you confirm payment. Estimated delivery times are subject to the acceptance of your order and will be calculated from the date on which your order is placed, unless otherwise specified. Different terms and conditions may apply for different shipping destinations.

Please note: We are only able to deliver to the shipping address provided on your order.

Please allow additional time for personalised items. An estimated delivery time for your order will be available to view in checkout.

WHERE CAN WE DELIVER THE PACKAGE TO?

We can ship to most countries in the world. Countries not shipped to include: South Sudan, Palestine.

WHAT SHIPPING METHODS ARE OFFERED, AND WHAT ARE THE RESPECTIVE SHIPPING TIMES?

We have FedEx, UPS, DHL, TNT and so on. The standard shipping can reach the majority of countries, while the priority line can reach most of the main countries.

ABOUT CUSTOMS TAX

Taxes may apply for imported goods/services and is regulated by the country law. We are not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.