• We obtain diamonds from the best sources available. Using state-of-the-art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demands of discerning customers like you. Your jewelry purchased from Cut Jewelry is accompanied by a diamond certificate for an extra layer of confidence. We also use the best jewelers in town to have the top craftsmanship for our jewelry.

• We do! Any order comes with a complimentary warranty for the first year of your purchase; You will have the option to get an extended warranty.
• We offer Free finger sizing, fixing the ring (if a minor diamond falls or something happens to the ring), including annual cleaning or maintenance. Please visit our warranty or terms and conditions for more details.

HOW DO I PAY FOR MY ORDER?

At Cut Jewelry, we offer a variety of convenient and secure payment options to suit your needs:

1. Credit Card: We accept all major credit cards, allowing you to make your purchase easily and securely.
2. Local payment: You can use your country's local payment methods for a convenient, fast, and secure payment.
3. PayPal: For those who prefer the convenience of PayPal, we have you covered.
4. Cryptocurrency: Cryptocurrency is already convenient enough in the "payment field" (especially stablecoins + crypto cards).
5. Bank Wire: Local bank transfers are only accepted for orders totaling $1,000 or more, making them suitable for wholesale customers.

WHY IS MY CREDIT CARD BEING DECLINED?

• Please verify that your billing address matches the address your bank has on file, otherwise the transaction will be declined.

IS THERE ANY ADDITIONAL SALES TAX?

• There is an additional local-state sales tax on your order. Once you add an item to your cart and proceed to checkout, upon your ZIP, you can see if extra sales tax is added to your order total.

IS MY JEWELRY PURCHASE TAXED?

• It depends on your location. Taxes and duties can be charged in any order outside of the US upon the area. In Addition, local sales tax will be collected, depending on your state in the US. The sales tax will be collected on the checkout, while international customs fees and duties will be collected upon arrival to your country.

• We ship worldwide with a FedEx or DHL etc fully insured and expedited delivery. It usually takes 7-12 business days to receive your order.

• If you require expedited shipping, please Contact Us and pay an expedited handling fee; delivery will take approximately 4-6 business days.

• It depends. We always try to get the order mailed as quickly as possible; if we need to pay for a rushed service from our subcontractors, we will have to charge an additional price.

• Yes, shipments are insured and require a signature. To ensure extra safety, we avoid putting our name or what the package contains in the external box when we hand it to FedEx.

• We are sending updates on the production time every few days. We are always trying to keep you in the loop and update your order status. Once the order is ready, you will get an email with pictures of your ready products. As soon as FedEx picks up the package for a quick delivery, you will get another email with your valid tracking #.
• For more information, Contact Us customer support.

• You can also have the goods shipped directly to your designated delivery address.
• Note: You must write to the email address you used to place the order to tell you the new delivery address.

• If you encounter difficulties when purchasing, you can authorize us to help you complete the purchase of this order. We’ll be happy to help.

• Absolutely, offer engraving by request.
• Please Note: that engraved items cannot be returned for a full refund.

A certificate for a diamond or gemstone is a comprehensive document provided by an authoritative gemological institute. This certificate meticulously details the unique characteristics of your diamond or gem after a thorough examination by gemological experts. It serves as an official blueprint, describing the stone’s dimensions, clarity, color, cut, carat weight, and other crucial attributes.

These certificates employ a universally recognized system for communicating the qualities of diamonds and gemstones, adhering to the most stringent standards of grading. This ensures that the information you receive about your precious stone is accurate and reliable.

Most of the exquisite items available through our website are accompanied by a certificate that provides a full description of the piece, including information not only on the gemstone itself but also on any diamonds and precious metal components. For example, if the item includes gold elements, the certificate will specify the purity and weight of the gold.

The inclusion of these certificates with your purchase reflects our commitment to transparency and trust. It assures you that the piece you select meets the high-quality standards you expect and provides you with all the necessary information to appreciate the true value of your chosen item.

• We strive for 100% satisfaction with every purchase. You may return your new undamaged item with its original packaging and paperwork (with the ticket on) for a 100% refund within 30 days of delivery. You may exchange the item for another piece of jewelry or another diamond within the same 30-day return time. You must Contact Us Customer Service for complete return policy details and receive a RAN (Return Authorization Number) to do this.

You must first contact our Customer Service. We will send instructions with any return approval. The shipping back will be made via FedEx or DHL etc expedited and insured delivery.

• We offer a complimentary resizing for any order. We will take the ring back, size it, and mail it back to you at no charge from your side.

• Sure! Get full credit when upgrading within 30 days of purchase, but keep the item and documents in pristine condition.